1. Drive efficiency and effectiveness in service delivery

Consultation: Our Public Service 2020

 
We will improve our administration processes and continue to progress efficiency measures already underway.
These include:
  • extending shared services such as common payroll and HR systems across the public service;
  • centralising Government procurement of goods and services;
  • embedding business process improvement; and
  • exploiting alternative methods of service delivery
We will do this to support the efficient and effective delivery of Public Services.
Please tell us

Do you have any views on how we could improve the effectiveness and efficiency of Public Services?

 

 

1. Drive efficiency and effectiveness in service delivery
Ensure that service delivery is primarily focused on good respectful client relations.  Ensure that the message/language of service delivery is easily heard and understood Ensure that information relating to service delivery is centralised, kept current and available in different formats...
Efficiency & Effectiveness at the Right Cost
Anyone who has experience of change managment and quality assurance will recognise the concept of 'continuous improvement'. This is what should  underpin our efforts in the drive for efficiency & effectiveness in service delivery.  Unfortunately in driving effiiciency &...
Action 1 – Drive efficiency and effectiveness in service delivery
Develop business process improvements by establishing National Procedure Standards for each public service; listing inputs, outputs, records, and statistic requirements. The establishment of centralised procurement services has achieved economies of scale, but care needs to be taken to prevent...
Do you have any views on how we could improve the effectiveness and efficiency of Public Services?
By keeping 33% of procurement at local level to sustain employment and small enterprises.