11. Prioritise evidence and evaluation

Consultation: Our Public Service 2020

 
We will measure and use evidence of success or failure in existing policy and programmes to learn from our experiences and inform how we deliver Public Services with better outcomes for citizens.
Please tell us

How can we measure the real impact of services we deliver?

NDA
The NDA welcomes the commitment to using evidence to inform further development of our public services. Robust data is crucial in informing decision making in the policy system. This can be both national and international evidence. Within the NDA’s own remit, we have a function to assist in the...
LPPN
Quantitative methods of data analysis should not be the sole focus.  Qualitative analysis would allow the Public Service to understand the lived experiences of people attempting to navigate the public service.  Without these qualitative experiences Government is missing out on a vast...
INOU
 The development of a better understanding across all elements of policy making and delivery of the need for good analysis; the setting of good targets; the importance of collecting good data on service delivery; clear communication on its importance; visible and timely implementation;...
IBM
One of the key issues in improving public services is measuring the real impact of services delivered, and particularly measuring the impact of any changes introduced to improve those services. An approach that worked well in New Zealand, as part of their Results Programme4 (see Q9) was the use...
CIB
The experience and perspectives of citizens and service users is a necessary and important source of data on the impact of services. In this regard CIB partner services – CISs, CIPS and Money Advice and Budgeting Services (MABS) –  are a rich data source for public service development in that...