3. Optimise the use of data to provide services

Consultation: Our Public Service 2020

 
We will use and fully exploit our data to design better policy and services.
This includes building:
  • the National Data Infrastructure: a set of management practices to govern a reliable data system for the Public Service which will improve its handling of data and benefit citizens; and
  • an Open Data Strategy: a strategy to make Government data more accessible (‘open’) which would result in new opportunities for research, innovation, transparency, engagement and greater efficiency.
Please tell us

How can we use data better to deliver more effective Public Services?

 

3. Optimise the use of data to provide services
Ensure that data is centralised and kept current. E.g. It has been reported that hospital appointments have been posted out to people who are deceased and who died in the hospital issuing the appointment Take into consideration that not everyone uses online services or is IT literate –...
Public Service Data Warehouse
We have made great strides in the public service in how we gather/harvest data and how we store/use data. If we are to use and fully exploit the data held by the Public Service then we need to have an integrated data storage framework as a solution. If we were to establish an integrated Public...
Action 3 – Optimise the use of data to provide services
Legislate to make the data sharing mandatory across the public sector.  This will increase data accuracy, and reduce duplications.  At present where one public service is aware of abuses of resources in other public services, information cannot be exchanged due to data protection....
How can we use data better to deliver more effective Public Services?
For people to access personal Data should be made clear / plain English. Staff should be kept informed of their responsibility of fair reporting on meetings and telephone calls to other staff and public.