4. Professionalise customer service

Consultation: Our Public Service 2020

 
We want to provide the highest standards of customer service to our citizens. We will do this by continuing to:
  • share and embed good practices;
  • implement the standards of service set out under customer charters;
  • provide training for our staff; and
  • conduct quality checks and survey customer satisfaction.
Please tell us

Have you experienced positive and professional customer service from Public Services?
What was it about your experience that was positive?
Or, was your experience less than positive?
How can we improve?

4. Professionalise customer service
From a Co Wicklow PPN organisational perspective our dealings with Public Services such as the local authority and An Garda Siochana have always been respectful and positive.  This is not always the case for our member groups who have reported challenges and experiences vary greatly. The...
Positive Attitude (Service with a smile)
I have experienced positive and professional customer service from a number of public service providers. It may sound simple but one key aspect that contributed to a positive experience was the attitude & demeanour of the staff with whom I engaged. First impresssions are critical in...
Action 4 – Professionalise customer service
Provide access to multi-lingual and sign language resource options to all customer services front desks.  The primary role of customer services is to provide effective communications to all customers.
Have you experienced positive and professional customer service from Public Services? What was it about your experience that was positive? Or, was your experience less than positive? How can we improve?
Have you experienced positive and professional customer service from Public Services?  Yes, on occasions. Very inconsistence and most of the time people seem to be either on holiday or not at their desk.  What was it about your experience that was positive?  A call back when...