4. Professionalise customer service

Consultation: Our Public Service 2020

We want to provide the highest standards of customer service to our citizens. We will do this by continuing to:
  • share and embed good practices;
  • implement the standards of service set out under customer charters;
  • provide training for our staff; and
  • conduct quality checks and survey customer satisfaction.
Please tell us

Have you experienced positive and professional customer service from Public Services?
What was it about your experience that was positive?
Or, was your experience less than positive?
How can we improve?