5. Make services more accessible

Consultation: Our Public Service 2020

 
We aim to increase accessibility of Public Services. Our Public Services should be accessible to all. We will make information as clear and as understandable as possible, considering the diverse needs of our public. For example, the Universal Design Toolkit for Customer Engagement sets out how to best communicate in writing, orally and online with citizens.
Please tell us

How do you think we can make our Public Services more accessible to all?

 

 

5. Make services more accessible
Maintaining and establishing services in local communities will ensure that everyone can access them.  This is imperative for older people and rural communities.  Consider inter-agency working, building and/or resource sharing to support services to stay in the community e.g. outsource...
The KISS Principle
In terms of design of accessiblity to our Public Services we should where possible use the 'KISS' principle. The KISS principle states that most systems work best if they are kept simple rather than made complicated; therefore simplicity should be a key goal in design and unnecessary...
Action 5 – Make services more accessible
Extend lunchtime and occasional late evening opening, throughout the public service, to facilitate increased access. Adopt maximum time frames for all public service decisions.  This is already in place for local government planning applications. Set a minimum font size for every public...
How do you think we can make our Public Services more accessible to all?
Plain simply English, read aloud forms with headsets in public areas i.e. car tax, reception, housing etc. Larger print for visual impairment and literacy support awareness.