5. Make services more accessible

Consultation: Our Public Service 2020

We aim to increase accessibility of Public Services. Our Public Services should be accessible to all. We will make information as clear and as understandable as possible, considering the diverse needs of our public. For example, the Universal Design Toolkit for Customer Engagement sets out how to best communicate in writing, orally and online with citizens.
Please tell us

How do you think we can make our Public Services more accessible to all?