Privacy Policy

CiviQ privacy policy

Aphelion Ltd (t/a CiviQ.Eu) (“we”, “us” “our” or “CiviQ”) are committed to protecting and respecting Your privacy. When we collect personal information from You This policy, together with our  End User License Agreement (“Terms and Conditions ”)  and any other documents referred to in them, sets out the basis on which any personal data we collect from You, or that You provide to us, will be processed by us. Please read the following information carefully to understand our views and practices regarding Your personal data and how we will treat it.

Changes to our Privacy Policy

We may change this Policy from time to time. If we make any changes to this Policy, we will change the “last updated” date above. We encourage You to check this Policy whenever You use our sites and services to understand how Your personal information is used.

Information we may collect from You

We may collect and process the following data about You:

We collect information from You when You complete forms on our websites (www.civiq.eu)  or custom sites which can also be accessed using a custom domain name e.g. consult.fingal.ie) – “our sites” – including when registering to use our Sites or subscribing to our services or updating Your profile. Information You provide is stored in CiviQ databases. The information we may collect  about You includes, Your name and email address; Your title, address and other profile information You provide as well as aggregate information about Your use of the features of the Services we provide to You such as the number of times You upload/download files and documents.
Information that You provide to us by completing submissions or surveys on our site or as carried out by our approved third parties.
If You contact us for customer or technical support, we may keep a record of that correspondence or conversation in order to improve our services and communications with you.
Information we receive from third party search engines such as but not limited to Google, Yahoo and Microsoft (Bing and MSN) relating to Your search activity on our sites.
Details of Your visits to our site including, but not limited to, traffic data, location data, IP addresses, weblogs and other communication data and the resources that You access.
On registration with CiviQ or when completing forms on our Sites, CiviQ does not require nor ask for sensitive personal data such as – Medical, race/ethnicity, or sexuality. Where You believe You have either submitted or been asked to provide this information as part of registration or completion of forms, please  contact help@CiviQ.Eu to opt-out.

Uses made of the information

CiviQ may use the information You provide in the following ways:

To provide our services and features to You, to measure and improve those services and features and to provide You with customer and technical support through Customer Relationship Management systems.
To contact You with any service-related announcements from time to time.
To ensure that content from our site is presented in the most effective manner for You and for Your computer.
To provide You with information concerning our services that You request from us or which we feel may interest You by email unless You have opted-out of receiving this information (see Marketing Communications and Opting out below).
CiviQ may use trusted 3rd parties (“Agents”) to assist in the delivery, provision, analysis and improvement of the Services including but not limited to data storage, maintenance services, database management, analytics, payment processing, Customer Relationship Management services/systems and improvement to the Services features (“tasks”). These 3rd parties may have access to Your Information only for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Cookies,  and IP addresses

We may collect information about Your computer, including where available Your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

We use Cookies which are information packets sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from Your computer when You close Your browser, whereas persistent cookies remain stored on Your computer until deleted, or until they reach their expiry date. Cookies contain information that is transferred to Your computer’s hard drive. We use Cookies to help us to improve our site and to deliver a better and more personalised service.

Refusing Cookies

You may refuse to accept our cookies by activating the setting on Your browser which allows You to refuse the setting of cookies. However, if You select this setting, this may adversely affect Your user experience of our site.

IP Addresses

Our Sites use Internet Protocol (IP) addresses. IP addresses are assigned to Your computer by Your Internet Service Provider (ISP) so You can access the internet. Typically the IP address assigned to You will change each time You connect to the internet providing You with a dynamic address. If You are accessing our Sites via broadband connection it is possible that the IP address we collect or even a cookie we might use, may contain information that could be deemed identifiable. This is because with some broadband connections the IP address does not change so is termed static which could be associated with Your personal computer. We use Your IP address to report aggregate information on use and to help improve our Sites.

Areas of our Sites that collect Your information use industry standard secure socket layer encryption (SSL); however, to take advantage of this Your browser must support encryption protection (found in internet explorer release 3.0 and above).

When You visit our site, we place a cookie file on Your hard drive of Your computer so that we are able to recognise You when You visit our websites.

You may opt out of receiving using cookies by:

Adjusting Your browser setting to refuse the setting of cookies or by clearing Your cookies. Please refer to You computer or browser manual on how to do this.
Our system will issue cookies when You visit our site again.

Third Party Websites

We are not responsible for the privacy policies or practices of third party websites.

Marketing communications and opting-out

We will provide You with information concerning our products or services that You request from us or which we feel may interest You by email unless You have opted-out of receiving this information.

You may at anytime opt-out of receiving this information by clicking on the opt-out link in the footer of a marketing email You have received or by sending us an email at info@CiviQ.eu.

How You can change or remove information

You may change or remove Your profile information displayed through our site at any time by going to Your profile and editing Your information. If You want to change the personal information we hold about You in our systems, email Your request to info@CiviQ.eu

If You want to stop using Your account You may deactivate it. When You deactivate an account, You will not be able to make submissions or interact with other users of our Sites or services Your information will continue to be capable of being viewed on our sites. If  You deactivate Your account, copies of Your information including but not limited to name and email address may be retained by us as backup copies for legal and compliance reasons.

Where we store Your personal data

The data that we collect from You is stored at a location, within the EU (Ireland).  It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of  support services on our behalf. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this privacy policy.

All information You provide to us is stored on secure servers operated by us or our third party providers. Where we have given You (or where You have chosen) a password which enables You to access certain parts of our site, You are responsible for keeping this password confidential. We ask You not to share Your password with anyone.

Although we will do our best to protect Your personal data, we cannot guarantee the security of Your data transmitted to our site; any transmission is at Your own risk. Once we have received Your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security of Your personal information

We will take all reasonable technical and organisational precautions to prevent loss or misuse of Your personal information. Your information is stored on password protected servers and transmission of data is encrypted. You acknowledge that the transmission of information over the internet is inherently insecure and we cannot guarantee the security of data that is sent over the internet. You are responsible for Your passwords to our Services. We do not store any data outside of our online secure enivornments.

Disclosure of Your information

We may disclose Your personal information to any of our employees, officers, agents within CiviQ which means our subsidiaries in so far as reasonably necessary for the purposes set out in this privacy policy.

We may disclose Your personal information to third parties:

In the event that CiviQ is sold and our assets are acquired by a third party, personal data held by us will be, with permission of the data controller, transferred to the new party for processing.  This means  that if CiviQ is acquired , that a 3rd party  may replace CiviQ as the data processor. In all cases, all personal data remains in the ownership of the data controller, the Department of Public Expenditure and reform. 
If we are under a duty to disclose or share Your personal data in order to comply with any legal obligation, or in order to enforce or apply our Subscriber Agreement or Terms of Use
In connection with any on-going or prospective legal proceedings
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to :
 

info@CiviQ.eu